So are we.
Luxury Retreats is a full service villa rental company dedicated to creating authentic travel experiences. Our complimentary guest support includes a team of villa specialists dedicated to finding our guests the perfect home to stay in, and a 24/7 personal concierge service to assist with details big and small.
CEO and founder Joe Poulin started Luxury Retreats with just one villa back in 1999. Today, Luxury Retreats is led by an executive team of industry leaders, dedicated to raising the bar of luxury travel standards.
Chief Executive Officer
Chief Operations Officer
We match impeccable service with a diverse portfolio of villas for our guests to choose from. We’re not a club, so we don’t charge for membership, but we do believe in providing the best possible vacation experiences - that’s why we offer bespoke vacation experiences for guests who want something special. All you need to do is ask.
Each villa is handpicked and inspected to comply with our demanding quality standards.
Our Villa Specialists are dedicated to finding the ideal accommodation for each guest.
Our 24seven Concierge is available around the clock to assist guests with trip details.
Property managers and homeowners alike trust us with every step of the rental process.
We offer the best available rates and our full-service guest support is complimentary.
Designing websites from his parents’ basement in a small town near Montreal, 17-year-old Joe Poulin is approached by a Barbados villa owner interested in a rental website. Joe hops on a plane to Barbados and goes on the trip that sparked the idea of creating a global villa rental platform. That same year Joe founds CaribbeanWay, connecting Caribbean villa rentals with luxury travelers around the world.
Just two years after its humble beginnings, CaribbeanWay hits its first $1 million in sales. Catering to discerning sun seekers, CaribbeanWay lists high end vacation rentals from villas to private islands in the Caribbean, Mexico, Central America and Florida.
Joe launches Luxury Retreats, offering a wider selection of destinations than its Caribbean counterpart. Luxury Retreats includes European destinations and lists luxury villas in Italy, the French Riviera and Greece and more.
Luxury Retreats acquires Maui-based property management company Fabulous Homes, significantly boosting its Hawaiian villa portfolio. With new additions in Maui, Big Island and Oahu, Hawaii quickly becomes a leading destination with Luxury Retreats guests.
Luxury Retreats moves its Montreal headquarters into a 100-year-old loft on the Lachine Canal. With brick walls, a private on-site gym and a gourmet restaurant, the new office boasts the square footage Luxury Retreats needs to accommodate the rapidly growing team.
Luxury Retreats acquires Carimo, the leading villa rental and real estate provider on the Caribbean island of St. Martin. Luxury Retreats had previously worked with the well-respected, 30-year-old villa rental broker. “This is a major milestone for both Carimo and Luxury Retreats,” says Joe Poulin. “Quality properties, quality service, and integrity have always been a big part of Carimo’s DNA. I can’t think of a company that would be a better fit with our brand.”
INOVIA CAPITAL, a venture capital firm specializing in emerging technology companies. The proceeds are used to strengthen the Company’s balance sheet and provide additional operating capital and financial resources to pursue future growth opportunities.
Luxury Retreats CEO Joe Poulin takes home the prize for the Business-to-Consumer category at Ernst & Young’s annual Entrepreneur of the Year Quebec Awards. “It’s an honor to recognize the talent and accomplishments of our local entrepreneurs,” says Sylvain Vincent, Ernst & Young Managing Partner in Eastern Canada. “Their ability to turn good ideas into great businesses that improve our economy and our communities is something to truly admire.”
The Home Inspection Program is a rigorous vetting program which all villas must undergo to qualify as a “Luxury Retreats Standard” in order to be listed for rent. The program is the first of its kind in the vacation rental industry, ensuring a standard of excellence for all of the company’s 2,000 villas, located in more than 50 destinations worldwide. The program has since evolved into our Home Experience department, responsible for coordinating the logistics of home inspections worldwide.
By only offering curated homes and focusing on great guest experiences, Luxury Retreats continues to carry out its differentiation strategy in the fully serviced luxury segment of the vacation rental industry.
Airbnb, the world’s leading hospitality company, acquires Luxury Retreats. Our team becomes part of a global travel community with a mission to help anyone belong anywhere. Striving to deliver the best end-to-end luxury escapes, LR continues to grow its portfolio, team, and resources within the Airbnb family.
We’re a rapidly expanding company, and we believe that delivering world-class service starts with an inspiring work environment. Our leaders inspire enthusiasm and foster a collaborative, entrepreneurial environment where everyone can contribute new ideas. As the travel industry continues to evolve with new technologies and customer demands, our teams are challenged with new opportunities to demonstrate their leadership skills and grow as professionals.
"This is one of the most energetic bunch of people I have ever worked with, and together we’re on the forefront of digital marketing, pushing the boundaries of luxury travel through inspiration and design. I love being challenged every day and it is fulfilling to know that creative thinking is key to making a brand strategy even stronger."
"I can honestly say that I have never seen a culture like this. People are passionate about what they do, willing to devote themselves and go beyond expectations. In return, leadership is hands on and focuses on getting the best out of each individual. This is how we are delivering not just a good product but an outstanding one."
"At Luxury Retreats, I have the chance to think outside the box and identify new solutions while continuing to learn and grow in my role. I am delighted in the diversity of my work and I thoroughly enjoy working with my team members in such a collaborative atmosphere where we can fully leverage technology."
"We have such a talented and dedicated Concierge team that works hard to deliver and achieve a great guest experience over and over again. There is never a dull moment in this role and we enjoy working hard and playing hard! Team outings are regular occurrences here, whether it’s bowling, rock climbing, or a night out on the town. We are like a small family really!"
"Written on the wall in the Engineering department at Luxury Retreats are the words “This is not your average day job,” and it couldn’t be truer. As a Luxury Retreats software developer, I'm given the direction and support I need, but also the freedom to bounce new ideas off my team. It is hard to imagine a better workplace in Montreal!"
"Luxury Retreats is a great place for young creative minds to apply the skills and knowledge they possess and let their talent flourish in a positive working environment. Working in the legal department has been wonderful — no two days are alike and I’ve had the opportunity to acquire so many news skills."
"Working in Guest Services at Luxury Retreats is a great pleasure and a privilege! It’s a fun and dynamic environment where the teamwork culture reigns. Our team is eager to make memorable experiences and is always striving for excellence. With personalization being one of our pillars, we make it work and make it perfect!"
"Life at Luxury Retreats in Human Resources is fantastic. I feel great knowing I get to come and work with people I want to work with, not people I have to work with. My colleagues have grown to be some of my closest friends."
"Driving Product at Luxury Retreats is a very interesting challenge! We have an awesome team of gifted and motivated people who are experts in their fields, understand value creation and really push the envelope. The team is very cohesive and we have our very own sub-culture which includes croissants on Ideation Fridays and the photoshopping of management at special events. Great gang."
"There is very little ego in the Product Engineering department, and this is so important in a collaborative environment. The only way to get the best ideas is to be open to everyone’s input. I have a post-it at my desk on which I’ve written "None of us is as smart as all of us.” I really believe that we live by this and the products we’re launching are better for it."
"In Home Experience, I’m able to manage my own workflow while learning from the best. From hiring local inspectors all over the world to working with suppliers to ensure our villas live up to the photos, I can say I’m truly proud of what we’ve been able to accomplish here."
At Luxury Retreats, we give our employees the opportunity to build their dream work environment and influence the company culture, so that they can look forward to coming to work every day. In addition to comprehensive health benefits packages for full-time permanent team members, we also provide:
Located in a historic loft building along Montreal’s Lachine canal and bike path, our head office is an open concept environment, while our remote team members are given the tools to perform from their home offices around the world.
Facilities at headquarters include full fitness equipment, showers and towel service, so that you can keep in shape if you want to. We also support recreational activities like yoga classes, soccer and more.
You’ll be tempted to leave your lunch at home once you taste the delicious meal options prepared by the talented chefs at our on-site resto-café. Did we mention summer barbecues on our private rooftop terrace?
Hop aboard the “Luxe Bus” for a ride to and from the metro, 5 days a week.
We work hard, but we also play hard! With a casual dress code and chances for employees to organize 5 à 7’s, philanthropic projects and more, we’re all about work/life balance.
Permanent, full-time team members start out with three weeks’ vacation, and the majority of our team receives travel credits allowing them to book stays at any Airbnb listing worldwide.